Concierge of the Quarter: Felix Flowers, Harwood No. 1


Meet Felix Flowers, our Harwood International Concierge of the Quarter. He is a friendly face that greets you, offering assistance with a smile. As a part of our concierge team, Felix is an integral part of creating the Harwood experience. Our concierges form relationships with their tenants and help to accommodate their requests. Felix has represented Harwood International proudly for seven years and continues to lead those around him with his attitude and work ethic.

“Felix has been exceptional for some time. He is constantly setting the bar for other concierges. Repeatedly going above and beyond to please our customers daily.”
Kory Briggs, Captain of Lux Concierge

We sat down with Felix Flowers, our Concierge of the Quarter, to learn more about him:

Hi there, Felix. Congratulations on this achievement and recognition! What’s your favorite part about being a concierge at HI?

I think of myself as a people person, so I like talking to many different people. I like to make people smile and laugh. To make people feel good. I get to meet a lot of interesting people and talk with them, hear their stories. That makes my day; keeps it interesting.

This seems like the perfect career for you! What do you think are the best skills that you bring?

I think conversation, being able to adapt to any situation, and trying to make the best of everything.

Here’s a challenge. Describe yourself in three words.

Fun. Happy. Transparent. A teacher told me one time, “Happy is the one thing nobody can take from you. It’s your choice.”

What are you most proud of, personally or professionally?

I’m proud of my kids. How they’re growing up, finishing school, and going on with their lives and doing well. I’m proud when they call and ask me for a recipe or advice.

So, does that mean you have talent in the kitchen, too?

I’m a pretty good cook; I like making a Philly cheesesteak. I also bake, it comes natural to me. I know how to do wedding cakes — even do the decorating! I’ve done a few cakes for friends and my kids’ birthdays.

Let’s say you’re meeting a tenant who is new to Dallas. What would you recommend that they do?

Well, definitely explore the Harwood District!  I think the Harwood District is a great place with a lot to discover. A lot of people don’t know that we have our own museum called The Samurai Collection. Be sure to stop there and visit more of Dallas’ museums.  End the day with a walk around the gardens in the Harwood District.

Speaking of great places, where is your favorite place in the world?

In Louisiana at my favorite lake fishing.

That sounds relaxing. What’s the biggest fish you’ve ever caught?

I caught an alligator gar.

An alligator?!

Not an alligator, an alligator gar.  But I did raise alligators when I was young. Where I grew up there were alligator farms everywhere. The biggest fish I caught I think was around six feet.

If you could hang out with anyone, who would it be and what would you do?

My boys — my sons — because I like doing things with them more than anything. Playing basketball, showing them how to check the oil in their car, change tires. Teaching them what’s going to help them down the road. They’re my superstars.

Last question, “Lead, Train, Achieve” is a motto you have around here. And according to your boss you embody that motto. What does “Lead, Train, Achieve” mean to you?

It means a lot because I don’t think anybody can get enough learning. You know learning is an everyday process. And, no matter how much you know, you can always know something more. There’s an old cliché that used to be on my grandmother’s wall. It said, ‘Know something about everything and everything about something.’ So, you never stop learning and achieving.

It can be a demanding job, but they do it with a smile. If you haven’t met your concierge yet, go say hi and return the smile.